No central occupancy view, referrals lost by phone, inconsistent billing/TPA. HospitalOS centralizes ADT and standardizes discharge/TPA across sites.
> Referral leakage -35% · Occupancy +11% · ALOS -0.8d · Bed turnover +22% · Chain packet consistency 71%→96%
Referral leakage
— → -35%
-35%
Occupancy (chain avg)
73% → 84%
+11pp
ALOS
4.8d → 4.0d
-0.8d
Bed turnover
— → +22%
+22%
Denial rate
18% → 12.5%
-30%
> _operational_problem
No central occupancy view across 3+ sites; referrals lost between sites via phone; inconsistent discharge/TPA/billing SLAs; no chain dashboards (ALOS, turnover).
> _automated_workflow
Centralized ADT with FHIR Encounter replication + referral network with SLAs, standardized discharge & billing + packet validator, chain-wide dashboards (occupancy, ALOS -0.8d, turnover +22%).
> _business_impact
Referral leakage -35% · Occupancy +11% · ALOS -0.8d · Bed turnover +22% · Chain packet consistency 71%→96%
_zone.adt
ADT / Beds
Phone/Excel bed board → FHIR ADT sync, real-time ward/ICU board, AI allocator, HIS write-back.
high friction_zone.discharge
Discharge
6–8h manual clearance → digital checklist, e-summary, pharmacy/lab FHIR Tasks, referral SLAs.
high friction_zone.revenue
Revenue / TPA
15–30d manual TPA + packet errors → OCR, packet validator, portal RPA, denial predictor.
high friction_zone.triage
Triage
68% after-hours missed → 24/7 AI triage web/WhatsApp/phone, ABHA/FHIR, ED queue, instant handoff.
medium friction_zone.handoffs
Lab/Rx/Rad
Abnormal recall missed → LIS/PACS FHIR triggers, pharmacy handshake, post-discharge plan bot.
medium friction> _workflow_lane
> _chain_invariants
_proof
Leakage -35% · ALOS -0.8d
Yes. FHIR layer per site → central Encounter mirror. Sites keep HIS; group gets read replica + write-back.
Referral Tracker tags source HIS/site/doctor, enforces SLA nudges, reports closed vs. expired. Leakage = expired/created.
> Central ADT + referral network + chain dashboards. Discovery 1–2w → Custom Scale scoping.