> _triageHospital — OPDfriction: triage
Hospital OPD — Triage & Capture
High-volume OPD with 68% after-hours enquiries unanswered and ABHA gaps.
Response <22sOPD Capture +38%No-show -31%
OPDABHAFHIRWhatsApp
> challenge
Enquiries on phone/WhatsApp/web with no source tracking or ABHA creation.
> solution
AI triage agent on all channels, ABHA/FHIR write-back, department/roster sync, source-tagged CRM.
> result
Response <22s, OPD capture +38%, no-show -31%.