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Lab/Pharmacy Handoffs — Recall — Case Study | NexusNova | NexusNova

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Lab/Pharmacy Handoffs — Recall

Hospital — Lab & Pharmacy

Lab/Pharmacy Handoffs — Recall

Abnormal lab recall and pharmacy discharge handshakes missed; readmission follow-up ad-hoc.

Abnormal recall 46%→91%, discharge med adherence +34%.

Challenge

Lab reports not recalled; pharmacy clearance delays discharge.

Solution

LIS triggers + WhatsApp recall, pharmacy handshake automation, post-discharge plan bot.

Result

Abnormal recall 46%→91%, discharge med adherence +34%.

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